Incident Management
and Continuous Improvement
More than just support, TaskWork's GIMC service is an ongoing partnership. With it, your team can count on strategic support that goes far beyond resolving incidents.
The contracted hours can be used to implement improvements, answer questions, schedule consulting meetings, request customized training, fix bugs and even develop new systems within the tool.
It is the most practical and flexible way to ensure that the use of Asana evolves along with the needs of your operation.
How does the GIMC service work?
The GIMC service operates in a simple and efficient manner.
Tickets are opened by e-mail, and our specialized TaskWork team responds in accordance with the pre-defined SLA, always within 5 days a week and 8 hours a day.
Each request is carefully analyzed to guarantee quick responses and assertive solutions, maintaining the follow-up history and prioritizing the continuous evolution of the client's Asana environment.
Intelligent management for teams seeking progress
Our GIMC service team offers the highest level of support to your team when using Asana, guaranteeing excellence in processes. We resolve doubts and bugs quickly, monitoring the entire use of the platform and making the desired improvements so that we can offer the most strategic and efficient support.
Results you feel on a daily basis
Strategic monitoring:
continuous support from a team that thoroughly understands Asana and the context of your business.
Agility and efficiency:
rapid resolution of incidents and queries, prioritized according to the SLA.
Constant evolution:
the possibility of using the hours for improvements, consultancy, training and personalized development.
Total flexibility:
you choose how to use your hours - from technical adjustments to strategic sessions.
More productivity and clarity:
an optimized Asana environment, always evolving and aligned with your company's goals.