IT demand under control. Governance without friction.
Intake, changes, projects, access and integrations coordinated in a traceable operation.
Operations lose control when requests originate outside the process.
Parallel channels, opaque priorities and integrations without owners increase risk and fragment the stakeholder experience.
Scattered requests
Requests arrive through chat, email and conversations without a shared record.
Fragmented change management
Projects, changes and services are tracked in separate views.
Opaque priorities
Requesters cannot see the criteria or where their request stands.
Access without a plan
Integrations and permissions grow without a clear architectural role.
A coordination layer between demand, change and delivery.
Asana coordinates cross-functional work. TaskWork defines governance, integrations and checkpoints with the security team.
CIOs, IT and Security leaders.
Shared visibility without forcing engineering to abandon its specialized tools.
Intake and catalog
Standardized requests with context from the start.
Projects and changes
Approvals, owners and traceability together.
Role-based permissions
Access and visibility aligned with the governance design.
Governed integrations
Handoffs with Jira, ITSM and enterprise systems.
From informal requests to governed services.
Every request is received, classified, approved and tracked with clear accountability.
Intake
One channel with required information.
Triage
Transparent categories, impact and priorities.
Approval
Controls based on risk and role.
Visibility
Status shared without follow-up meetings.
AI to classify and route, never to decide alone.
Intelligence in the workflow
AI Studio identifies context, suggests categories and prepares updates. Sensitive workflows retain human review and audit trails.
Assisted triage
Classification and routing with clear rules.
Incident summaries
Summaries for stakeholders without losing technical context.
What changes in practice.
Traceable demand
Requests stop disappearing into informal channels.
Governed change
Approvals, evidence and owners stay in the workflow.
Status without manual interpretation
Stakeholders track what matters in business language.
Permissions, data classification, integrations and human review are defined with the responsible department.
Straight answers.
Asana organizes internal services and cross-functional work. For specialized ITSM, we assess coexistence and integration without promising product parity.
Jira stays in the engineering workflow where appropriate. Asana coordinates demand, changes and visibility for business teams.
The design considers roles, data and visibility levels. Additional integrations are introduced only when needed.
Explore the system further.
Structure IT without creating another silo.
Start with intake, integrations, roles and operational governance.